Frequently Asked Questions

Orders

Placing, changing and tracking orders.

Browse the shop, open a product, choose available options and add it to your cart. Continue to checkout, provide delivery details and complete payment.

Log in to your dashboard and open Track Order. Enter your order number or tracking number.

Contact support immediately. Orders already shipped may not be eligible for cancellation.

Changes may be possible before processing or shipment. Contact support with your order number.

Shipping & Delivery

Delivery areas, timing and tracking.

Yes, delivery is available to supported locations across Nigeria. Cost and estimated time are shown at checkout.

Delivery time depends on your location, product availability and delivery method.

The amount is calculated using your location and delivery method. Qualifying orders may receive free delivery.

The courier may contact you or attempt another delivery. Additional charges may apply.

Payments

Payment methods and transaction support.

Available methods shown at checkout may include cards, bank transfer and Paystack.

Payments are handled through supported secure providers. Emem Wear does not need to store full card details.

Check your balance and connection. If money was deducted, contact support with your transaction reference.

It is available only when shown during checkout for your location and product.

Returns & Refunds

Return eligibility and refund processing.

Eligible items may be returned or exchanged if unused, clean and in original packaging.

Contact support as soon as possible after delivery with your order number and reason.

Timing depends on approval and the original payment method or bank.

Eligibility depends on the promotion and current return policy. Contact support first.

Products & Sizes

Product details, sizes and availability.

Review size information on the product page or contact support with your measurements.

Slight differences may occur because of lighting, photography and screen settings.

Check later or contact support to ask when inventory may return.

Products are listed as new unless the product description states otherwise.

Customer Account

Registration, login and profile support.

Open Register, enter your details and password, or continue with Google.

Use Forgot Password when available or contact customer support.

Yes. Select Continue with Google and choose your Google account.

Log in, open the dashboard and choose Account Settings.